Simple order for '03 Ram diesel: 11 dashboard "cluster light bulb" and brake light switch. Damaged goods. The light bulbs are smaller than xmas tree lights or any other OEM bulbs. All 11 bulbs were thrown in the OEM brake light box and then placed in another box for shipping. NO bubble wrap around the loose bulbs or the OEM box into the shipping box. 2 bulbs were broken and the switch upon opening the OEM box had a chipped button, oil smudge prints, the plastic sleeve to mount to the metal truck attachment was chewed up and the Level Switch was @ 90 deg., not 45 deg. Used switch. There response, "Our parts are brand new and come straight from Chrysler, sometimes these parts are received by us not in boxes (??) therefore we have to physically touch them to re package them to our customers, this may induce finger prints as such that can't be resolved by wiping the part down with a small rag".
Total B.S. Order was all fragile electrical components. Bulbs could have been wrapped in tissue paper, wrapped in bubble wrap and then placed in shipping box with OEM brake light. There's a whole lot of OEM parts stores on the internet. This simple order was filled by an idiot.
Response from MoparAmerica,
Thanks for your feed back the person that was the shipping clerk no longer works for us. We have new processes to stop this kind of negligence and idiotic practices. If by chance you feel that we deserve a second chance I promise the service that your receive will be miles above your horrible first experience.
Excellent service and communications. Pricing and shipping very reasonable. Keep the excellent work!!!
Fantastic service guys, I'm in Australia and always get my product for cheaper than I can purchase here and delivered within a week or so.
Keep it up!!!
Parts ordered on a Thursday. Received on a Monday. In Iceland. Reasonably priced. Can’t get recommend enough excellent
These guys provide the best customer service support I have ever encountered. I found Jon to be prompt, professional, courteous and enthusiastic with his support. A fantastic overall effort by Jon & his team, well done.