Parts Dept Hours
- Monday: 8:00 am - 5:00 pm
- Tuesday: 8:00 am - 5:00 pm
- Wednesday: 8:00 am - 5:00 pm
- Thursday: 8:00 am - 5:00 pm
- Friday: 8:00 am - 5:00 pm
- Saturday: Closed
- Sunday: Closed
MoparAmerica has numerous shipping options available to suit your location, time frame, and budget. We only use top-tier shipping carriers. After an order is placed, a tracking number will be provided via email once the package is ready for shipment. Shipping estimates are based on destination, package size, weight, and value.
International orders will be shipped duty and tax collect.
Inspect package immediately upon receiving for damage. Shipments are sent “Signature Required” upon customer consent. Shipping time is calculated in business days. Weekends and holidays are not included in the calculation. Orders refused at delivery will be subject to a charge back of all actual freight charges incurred (both directions), as well as any duties or taxes that may have been assessed. In addition, a 20 % restocking charge will be assessed on all parts since delivery refusals do not comply with our return requirements.
There is a hazardous materials handling fee that is added to the shipping of an order for each hazardous materials part (airbags, seat belt tensions, etc) that is added to an order.
MoparAmerica reserves the right to override customer's choice of shipping carrier based on customer location, time frame, and nature of order.
MERCHANDISE LOST OR DAMAGED IN TRANSIT
For your protection, please inspect your package before signing for it and have the driver make note of any damage. The carrier is responsible for all items damaged in transit. Please contact the carrier for a damage claim and keep all packaging materials. All original shipping cartons and packing materials must be saved for inspection by the carrier. Discarding any of the original shipping/packing material will negate our ability to file a damaged package claim on your behalf with the carrier. If there is damage the customer has 5 business days from the delivery date to contact the carrier and MoparAmerica with the issue. If the Carrier and MoparAmerica are not contacted within the 5 day period the part is not refundable or replaceable and no refund will be issued.
Replacement orders shipped prior to completion of the carrier's investigation must be paid for in advance. However, upon completion of the investigation, a refund will be promptly issued. If lost parts are found and delivered, a refund will be issued once they are returned to us.
If you would rather not pay for a replacement prior to the completion of the investigation, we can delay shipping your no-cost replacement, or issuing a refund, until the investigation is complete (or the parts have been found and returned to us) There is a $5 shipping redirect fee (redirects are not always available).