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Parts Dept Hours

  • Monday: 8:00 am - 5:00 pm
  • Tuesday: 8:00 am - 5:00 pm
  • Wednesday: 8:00 am - 5:00 pm
  • Thursday: 8:00 am - 5:00 pm
  • Friday: 8:00 am - 5:00 pm
  • Saturday: Closed
  • Sunday: Closed

Terms and Conditions

Highlighted Portions of Terms and Conditions:

  • When in doubt, contact a sales team member with VIN before ordering.
  • The online catalog does not reflect stocking status.
  • There is a 20% restocking fee incurred for returned parts.
  • No refunds on electrical parts or performance parts.
  • No refunds on parts ordered with out VIN.
  • Catalytic Converters are Non-Returnable.

 

CATALOG

The online catalog is to be used as a reference guide and does not reflect the availability or stocking status of the item. Parts in our local warehouse can process in one to two business days before shipping to customer, however less common parts my take up to five to seven business days to process before shipping to customer. Due to monthly manufacturer updates, Mopar can discontinue or supersede a part number without notice, thus effecting price and availability. We assume no liability for issues that may occur, causing inaccurate content in website.

Diagrams are not exact detailed images and cannot be used as such. If viewer needs any clarification it is recommended to contact a sales team member before ordering. Otherwise, viewer is responsible for any and all shipping fees associated with returns and/or exchanges.

FITMENT

///MoparAmerica cannot guarantee fitment of non-US vehicles without VIN number. Website diagrams and part numbers specifically cataloged for US vehicles though many parts are applicable for other countries. If uncertain of part number please contact a sales team member for part number confirmation before ordering.

Electrical parts (i.e. modules, computers, control units, distribution boxes, etc.) requiring additional programming must be performed by the customer's local Chrysler dealer as the part must be installed on the vehicle during programming. The cost associated with this procedure is the customer's responsibility.

SHIPPING

A tracking number will be provided via email once the package is ready for shipment. Shipping estimates are based on destination, package size, weight, and value. International orders will be shipped duty and tax collect. Inspect package immediately upon receiving for damage. Shipments are sent “Signature Required” upon customer consent. There is a $5 shipping redirect fee when applicable. Shipping time is calculated in business days. Weekends and holidays are not included in the calculation. Orders refused at delivery will be subject to a charge-back of all actual freight charges incurred (both directions), as well as any duties or taxes that may have been assessed. In addition, a 15% restocking charge will be assessed on all parts since delivery refusals do not comply with our return requirements.

Some parts may not reflect accurate measurements within the parameters of estimable shipping expenses. As some parts evolve and change (supersede) the metrics for that new part may not be associated with that part at the time of ordering. When that happens, the part will place a shipping fee on the checkout screen that may not accurately reflect the true shipping costs. That is common with parts that are damaged frequently and change often (Like fascias, bumpers, hoods and fenders). In that event, we will need to acquire an actual shipping estimate for a personal quote on your order.

International orders will be shipped duty and tax collect.

There is an additional hazardous materials handling fee that will be added to an order that includes hazardous material (airbags, seat belt tensions, etc) based on the number of hazardous items in the order.

MoparAmerica reserves the right to override customer's choice of shipping carrier based on customer location, time frame, and nature of order.

For your protection, please inspect your package before signing for it and have the driver make note of any damage. If there is damage the customer has 10 business days to contact the carrier and MoparAmerica with the issue.  If the Carrier and MoparAmerica are not contacted within the 10 day period the part is not refundable or replaceable. The carrier is responsible for all items damaged in transit. Please contact the carrier for a damage claim and keep all packaging materials.  All original shipping cartons and packing materials must be saved for inspection by the carrier. Discarding any of the original shipping/packing material will negate our ability to file a damaged package claim on your behalf with the carrier. Replacement orders shipped prior to completion of the carrier's investigation must be paid for in advance. However, upon completion of the investigation, a refund will be promptly issued. If lost parts are found and delivered, a refund will be issued once they are returned to us.

If you would rather not pay for a replacement prior to the completion of the investigation, we can delay shipping your no-cost replacement, or issuing a refund, until the investigation is complete (or the parts have been found and returned to us).

Freight Forwarders:

Parts that are delivered and signed for by freight forwarders are no longer MoparAmerica's responsibility. The customer has given the freight forwarder the right to sign for their package(s) here in the United States and assume the responsibility to further ship the package(s) to their final destination.

RETURNS

The customer must contact MoparAmerica for a return merchandise authorization (RMA) number before attempting to return part(s). The customer has ten days from receiving part(s) to give to shipping carrier for return from date delivered. Parts must be returned in their original packaging. Parts will be inspected for damage upon arrival. There is a 20% restocking fee incurred for returned parts in resell-able condition. If parts or packaging are deemed unsellable, a refund will not be offered. Refunds will be issued only when the part/order has been returned. No parts Returns without the Vehicle Identification Number (VIN). No refunds on electrical parts, special order parts or performance parts.  "Vintage" and "export" sourced parts are non-refundable.

Although all of the parts MoparAmerica sell are new, certain types of parts are only available as "remanufactured" units (i.e., starters, alternators, distributors, etc.). Cores are the used parts that may be returned for credit when purchasing a remanufactured part. If a core deposit is shown, this charge will be added to your total at the time of sale but is fully refunded upon the return of your rebuildable original part. Credit will be issued for core returns upon receipt, provided cores are: • Received WITHIN 60 days of the original shipping date. No core deposits will be refunded for cores returned more than 60 days after the shipping invoice date. • Drained of all fluids (if applicable). • Packed in original manufacturer's box (the box the replacement part was originally packed in). No core credit will be issued if not returned in the manufacturer's box. • Fully assembled, complete and in rebuildable condition based on manufacturer's inspection guidelines. Examples include but are not limited to: a. A/C compressors that come with shipping plate must have plate attached to core when returned. b. A/C compressor clutch on core unit must turn. c. Power steering pumps or rack assemblies must be returned fully assembled and sufficiently packed to avoid shipping damages. Power steering pumps that come with shipping plate must have plate attached to core when returned. d. Brake shoe cores must not be worn past lining. Core Return Shipping Charges: Core return shipping charges are always the responsibility of the customer and are NOT refundable.

In general and unless otherwise specified, a part will be replaced or a refund issued (excluding shipping charges) if the part: • Is returned WITHIN 12 months of the original invoice date. • Has NOT been subjected to misuse, neglect, accident, improper installation or used for any purpose other than its intended use. Wear and tear is specifically EXCLUDED from ANY and ALL warranty coverage. • Is approved by manufacturer upon inspection and subject to its guidelines and limitations. • Is emptied of all fluids (if applicable). • Has not previously been returned under warranty. Documentation Requirement: Mopar requires a complete description of the failure in order for warranty coverage to apply. Simply putting "doesn't work" is not acceptable. Please provide a complete description of the failure when you request a RMA#.

Parts deemed as an "Exchange Part" (e.g. instrument cluster, some modules, etc.) per Mopar require a $500 refundable core charge, VIN, and current mileage.

WARRANTY PARTS RETURNS

In general and unless otherwise specified, a part will be replaced or a refund issued (excluding shipping charges) if the part:

  • Is returned WITHIN 12 months of the original invoice date.
  • Has NOT been subjected to misuse, neglect, accident, improper installation or used for any purpose other than its intended use. Wear and tear is specifically EXCLUDED from ANY and ALL warranty coverage.
  • Is approved by manufacturer upon inspection and subject to its guidelines and limitations.
  • Is emptied of all fluids (if applicable).
  • Has not previously been returned under warranty.
  • Vehicle does not have a salvaged title.(Mopar will not warranty a part no matter what on a salvaged vehicle)
  • NO WARRANTY ON INTERNATIONAL PARTS

Documentation Requirement: Mopar requires a complete description of the failure in order for warranty coverage to apply. Simply putting "doesn't work" is not acceptable. Customer must provide a complete Diagnostic Repair Order of the failure when you request a RMA# This must come from  Authorized Chrysler Dodge Jeep Ram Dealership or service center. Electrical parts can not warrantied if the vehicle has a salvaged title. No Exceptions.

SECURITY

We understand the importance of security for our customers. We use the latest SSL (Security Socket Layer) encryption technology to protect sensitive personal information during transmission. This allows your personal information to be submitted in a secure environment while reaching the intended parties. We have partnered with Authorize.net to further secure your personal information during your transaction.

Due to fraudulent orders, MoparAmerica may asked for a bank wire transfer or proof of identification before an order is processed. We apologize for this additional step.

MoparAmerica does NOT do any mass/junk emailing. Your email address is strictly used to respond to your requests and send you information on periodic specials or news. You may elect to opt-in or opt-out of periodic emailing from MoparAmerica by emailing or calling to let us know your personal preferences.

INTERNATIONAL PAYMENTS in excess of $2,000.00 USD must be paid via PayPal or Wire Transfer only. Credit Card Payments not accepted on International purchases exceeding $2,000.00. This includes parts shipped to a freight-forwarder located in the U.S. but paid for via internet from outside the country.